Hotel prices v/s Hotels.com?
Hotel Prices
blink n asked:
I sure could use some help on this please.I booked a hotel thru hotels.com.I paid $757.80 for a 3-night stay.When I found this hotel and saw the price it was a great buy at the time.Well when I was checking out of the hotel the front desk clerk gave me an piece of paper showing me what they charged per night plus the tax.Well heres the problem it doesnt total up to what I paid.$205 is the difference in amount of money.That is an eye catcher for me.I know these people have to make something but $200 off me.I dont think so.So I have tried to explain this to hotels.com c.s reps but they say the clerk shouldnt have given me anything showing there price WHY NOT? Its my money! So can anybody please explain this to me please?
June
I sure could use some help on this please.I booked a hotel thru hotels.com.I paid $757.80 for a 3-night stay.When I found this hotel and saw the price it was a great buy at the time.Well when I was checking out of the hotel the front desk clerk gave me an piece of paper showing me what they charged per night plus the tax.Well heres the problem it doesnt total up to what I paid.$205 is the difference in amount of money.That is an eye catcher for me.I know these people have to make something but $200 off me.I dont think so.So I have tried to explain this to hotels.com c.s reps but they say the clerk shouldnt have given me anything showing there price WHY NOT? Its my money! So can anybody please explain this to me please?
June
September 23rd, 2008 at 7:09 pm
Hotels.com does have a price match gaurantee and if the customer service rep you were speaking with did not want to honor that than I would ask to speak with a supervisor but do it pronto! They have time limits on these things. Click on the following link for details.
September 27th, 2008 at 12:17 am
I formerly worked for one of Hotels.com’s competitors and ran into this problem all the time.
Hotels.com (and their competitors) negotiate with certain hotels for rooms at a wholesale rate. They get deep discounts because they contract for large numbers of rooms. Then, they mark them up and sell them to you. That’s how they make money.
Unfortunately, some hotels give customers an invoice at checkout that shows the website’s wholesale rate. They’re not supposed to do that, but it happens all the time. Then, customers want the website to honor that rate. Obviously, they won’t. If they have to sell the rooms for the same price as they buy them, they’ll go out of business.
Is that fair? Well, look at it this way. You buy a TV at a local store. Afterwards, you accidentally learn the store’s wholesale price. Are you entitled to get a refund so that you only pay wholesale because you accidentally learned the amount? Of course not. You’d be laughed out of the store if you asked. This really isn’t any different.
I know that this isn’t the answer that you wanted, but it’s how things work. Sorry!